Activation / Reactivation Information - Windows Mobile Software Only If you change your device or perform a hard reset, you will need to de-activate the software on your old device or from your Fizz Software on-line account and then re-activate your software on the new device. The process is simple:- 1. Logon to your Fizz Software Online account at www.fizzsoftware.com/myaccount 2. If you do not have your login details, you can have them sent to you by using the lost password link. The email address here will be the one used when you registered your product. If you have changed your email address since your purchase, email support@fizzsoftware.com , make sure you tell them the email address you originally used. 3. Once you have logged onto your account, choose deactivate. 4. You can now install Fizz Traveller 3 on your new device and then choose Activate, you can use the same activation number, this is listed in your account details.