Support Product Upgrade Information - Windows Mobile Software Only The process of upgrading is now managed via your Fizz Software online account. Go to the link below to logon :- http://www.fizzsoftware.com/myaccount/ If you do not know your account details, click forgotten password and enter your email address. Your details will be sent to you. Please note that the email address is the one used when you purchased. If your email address has changed, email support to let them know both your old and new email addresses and they can reset your password and send you your account details. Once you have logged onto your account, you will see a list showing which Fizz products you have purchased. If you are eligible for an upgrade you will see a link next to the serial number which says ‘Upgrade’. Click this to upgrade your version. Your chosen product will automatically be added to your basket with any applicable discounts already subtracted. You may also find our upgrade policy useful for reference. For more information click here If you still have questions, please do not hesitate to let us know. Lost Serial Numbers - Windows Mobile Software Only Windows Mobile customers who have lost their serial numbers can check their product purchases via your account.